1. Home
  2. Knowledge Base
  3. Keap CRM
  4. Enable Keap outbound emails

Enable Keap outbound emails

There is an important action that is needed to ensure reliability of outbound emails to your contacts, via Keap, from your email address(es).

Records need to be added to your domain so Keap can reliably send emails from any email address on your domain.

We will email you instructions as part of your Keap training. Specifically, these instructions will show you how to add DKIM records to your domain name settings (DNS). A bit technical, but with our help, it’s not a big job.

What is DKIM?

DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender’s identity to be authenticated by the recipient to help combat email fraud.

How does it work?

Security keys is used to digitally sign the header of emails that you send via Keap. When the recipient’s email provider receives the email, they check the your DNS records and the your authenticity is validated by the matching key. The message can then be delivered to the recipient with confidence that the sender is who they claim to be.

Why is it important?

DKIM affords the greatest assurance that the sender is who they say they are and gives email providers a way to track and hold senders accountable for the messages they’re sending. As a result, deliverability of these messages is greater and inbox placement is improved.

What’s special about Keap’s implementation of DKIM?

Keap creates these security keys on your behalf. With this approach, you only need to create a CNAME record in your DNS that points back to the Keap servers, and turn on the function in your Keap account.

What do you need to do?

We will email you instructions to create a CNAME entry in your DNS records.

If you need assistance with this step, we recommend you contact your domain host provider for assistance because the steps may vary depending on your provider.

Below are links to help articles of several common DNS providers to help you. For most of the providers listed below, remove your domain name from the URL in step 2 and use that value for the Host.  For example, if the URL is “d5e8e10f-67fd-4e29-87dd-58f7b3760b10._domainkey.yourdomain.com“, use only “d5e8e10f-67fd-4e29-87dd-58f7b3760b10._domainkey” for the Host value.



Host Gator


Liquid Web


Amazon CloudFront

Google Cloud

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support

Want to try Wrkplace?

Contact us to discuss any of our HR, CRM, KYC and Automation solutions
Contact Sales