1. Home
  2. Knowledge Base
  3. Keap CRM
  4. Ask subscribers to whitelist / allowlist you

Ask subscribers to whitelist / allowlist you

This article shares step-by-step instructions for your contacts to whitelist your sender email address, in the most common email clients and providers.

Technical Level: 2 out of 5
Read time: 5 mins
Who should read this?: Any Keap user responsible for optimising Keap mailing list quality, and in particular IT members / sub-contractors.

There are many factors that impact the deliverability and inbox placement of your emails. Sadly there is no quick fix. However, one of the proven methods to maximise the chance of your emails landing in the inboxes of your mailing list subscribers, is for them to add your email address to their list of contacts and ‘safe senders’ list.

Yes, it’s unlikely all of your email subscribers do this, but it greatly helps if they do.

We recommend each of your contacts perform their own search on how to add safe senders on their email client/email host service. However, the below can provide a guide for them.

Apple iPhone / iPad

  1. Open the email.
  2. Tap the sender’s name in the From line.
  3. On the next screen, tap Create New Contact.
  4. Tap Done.

Microsoft Outlook 2013

  1. Right-click on the email that you would like to add to your safe sender list
  2. Hover over Junk and then click the option Never Block Sender.

Microsoft Outlook Express

  1. In Outlook, go to the Tools menu.
  2. Click “Address Book”.
  3. Click New > New Contact from the drop-down menu.
  4. Type in email address and include any details you want.
  5. Click OK.


  1. Tap to open the email.
  2. Tap the icon next to the email address.
  3. Tap OK.

Apple Mail

  1. Right-click on the sender’s email address.
  2. Select Add to Contacts or Add to VIPs.


  1. Click and drag the email into the Primary tab. Or find an email in the spam folder and mark as Not Spam
  2. Click Yes to confirm

Outlook.com / Hotmail

  1. Open the email.
  2. Click the Add to contacts link

Yahoo! Mail

  1. Right-click the email.
  2. Select Add Sender to Contacts.
  3. Click Save.


  1. Login to Bigpond mail in your browser
  2. On the left, right under SETTINGS, click on “Mail” and then click on “Safe Senders”.
  3. On the Safe Senders sub-menu, please write @<yourdomain> in the blank square next to Add email address, and click on the (+) Add button.

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support

Want to try Wrkplace?

Contact us to discuss any of our HR, CRM, KYC and Automation solutions
Contact Sales